Zendesk acquires Smooch, doubles down on support via messaging apps like WhatsApp
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In Apps, customer support, Enterprise, Exit, Fundings & Exits, M&A, messaging, omnichannel, Social, Startups, TC, TechCrunch - Funding & Exits, Technology News, whatsapp business, Zendesk
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Zendesk acquires Smooch, doubles down on support via messaging apps like WhatsApp

One of the bigger developments in customer services has been the impact of social media — both as a place to vent frustration or praise (mostly frustration), and — especially over [...]

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 Ikea invests in Livspace, a one-stop platform for interior design based in India
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In Asia, ceo, Companies, economy, finance, Funding, Fundings & Exits, Goldman Sachs, Hyderabad, ikea, india, livspace, omnichannel, retail, retailers, Startup company, TechCrunch - Funding & Exits, Technology News, TPG Capital, TPG Growth
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Ikea invests in Livspace, a one-stop platform for interior design based in India

Fresh from raising $70 million last year via big names including Goldman Sachs and TPG Growth, Livspace, an India-based startup that offers a one-stop-shop for interior design, has lured yet [...]

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 Mercaux bags $4.5M to help bricks-and-mortar retail tool up to sell more
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In CRM, customer experience, digital marketing, digital transformation, E-Commerce, eCommerce, Europe, Fundings & Exits, London, Mercaux, merchandising, Nauta Capital, omnichannel, Recent Funding, retail, Startups, TechCrunch - Funding & Exits, Technology News, United Kingdom
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Mercaux bags $4.5M to help bricks-and-mortar retail tool up to sell more

Retail tech SaaS platform Mercaux has closed a £3.5 million (~$4.5M) Series A funding round led by European VC fund Nauta Capital.  The 2013 founded London-based startup [...]

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