In Apps, customer support, Enterprise, Exit, Fundings & Exits, M&A, messaging, omnichannel, Social, Startups, TC, TechCrunch - Funding & Exits, Technology News, whatsapp business, Zendesk
Posted Zendesk acquires Smooch, doubles down on support via messaging apps like WhatsApp
One of the bigger developments in customer services has been the impact of social media — both as a place to vent frustration or praise (mostly frustration), and — especially over [...]